Question 1

How does a customer reach Galaxy Backbone to report a problem or request for a service?

Galaxy Backbone · Accepted Answer

Through our dedicated (24/7) Service Desk contact. Email: servicedesk@galaxybackbone.com.ng or phone: 0807399051

Question 2

Where Can I Find Help for Solving a web hosting problem?

GBB · Accepted Answer

To resolve web hosting problems, kindly reach out to us through our dedicated (24/7) Service Desk contact. Email: servicedesk@galaxybackbone.com.ng or phone: 0807399051

Question 3

Is Galaxy Backbone just an internet service provider (ISP)?

Galaxy Backbone · Accepted Answer

No, ISP service is just one of the several services provided by GBB. We also provide GOVMail services (SaaS), Shared Web Hosting (PaaS), Cloud Services (IaaS) & Co-Location.

Question 4

Is Galaxy Backbone’s Data Centre only meant for Government ministries, departments and agencies?

Galaxy Backbone · Accepted Answer

No, GBB also offer service to private individuals and organizations.

Question 5

Does Galaxy Backbone Operate a Datacentre?

Galaxy Backbone · Accepted Answer

Yes, Galaxy Backbone operates a tier three Data Center in Abuja and a tier four Data Center in Kano.

Question 6

Is Galaxy Backbone a Private or Government owned company?

Galaxy Backbone · Accepted Answer

Galaxy Backbone is a government - owned enterprise, under the supervision of the Federal Ministry of Communications, innovation and digital economy.

Question 7

Is Galaxy Backbone an Internet or Telecommunication Company?

Galaxy Backbone · Accepted Answer

Galaxy Backbone is the information technology and shared services provider of the Federal Government of Nigeria that offers both internet and telecommunication services (ip phones)

Question 8

Does Galaxy Backbone own a fibre Optic cable network?

Galaxy Backbone · Accepted Answer

Yes, GBB have built an extensive optical fibre metro network in the FCT and backbone that runs across some 26 States in Nigeria.

Question 9

Does Galaxy Backbone Provide Internet and Hosting Services to Homes & Businesses?

Galaxy Backbone · Accepted Answer

Yes, GBB provide internet and hosting services to both government and private businesses

Question 10

Does Galaxy Backbone have regional Offices?

Galaxy Backbone · Accepted Answer

Yes, GBB have 4 regional offices in Lagos, Kano, Gombe and Enugu States.

Question 11

Where is Galaxy Backbone’s Headquarters Located?

Galaxy Backbone · Accepted Answer

Galaxy Backbone HQ is located at 1243, Kur Mohammed Ave, Off Ahmadu Bello Way, Central Business District, Abuja.

Question 12

How can I reset my GOVMAIL password?

GBB · Accepted Answer

Kindly reach out to your email administrator for password reset request.

Question 13

Our Emails are not dropping

GBB · Accepted Answer

Kindly send us an email via servicedesk@galaxybackbone,com.ng to resolve the issue.

Question 14

Our staffs are not getting authentication code from xyz@domain.gov.ng

GBB · Accepted Answer

Kindly send us an email via servicedesk@galaxybackbone,com.ng to resolve the issue.

Question 15

How can we create email group

GBB · Accepted Answer

The step-by-step instruction on how to create an email alias is documented in your GOVmail guide. You may request for the guide by sending an email to servicedesk@galaxybackbone.com.ng

Question 16

Can I transfer the emails on my GOVMAIL to my personal email

GBB · Accepted Answer

No, the govmail is a property of the Federal Government and as such, we don’t allow transfer of government data to personal emails.

Question 17

Is it safe to use my GOVMAIL for personal correspondence

GBB · Accepted Answer

It is not advisable to use a government email platform for personal correspondence.

Question 18

Why do some of our important emails end up in our spam folder

GBB · Accepted Answer

The GBB security appliance is effectively responsible for blocking suspicious emails hence, are sent to spam or quarantined.

Question 19

How do we change our wifi password at federal secretariat

GBB · Accepted Answer

To change your WLAN password at FEDSEC., kindly send an email to servicedesk@galaxybackbone.com.ng

Question 20

Is our private data safe while connected to the public internet?

GBB · Accepted Answer

Yes. Your connection is safe.

Question 21

Our Ip phone is not booting

GBB · Accepted Answer

For IP Phone support, kindly send an email to servicedesk@galaxybackbone.com.ng or call 0807399051

Question 22

Why is our website displaying “unsecured connection”

GBB · Accepted Answer

This means your SSL certificate is expired. You may need to renew your SSL subscription.

Question 23

What is the major advantage of dedicated server over shared servers

GBB · Accepted Answer

A dedicated server provides exclusive resources and full control, delivering better performance, security, and customization than a shared server.

Question 24

Kindly help reset VPN credentials

GBB · Accepted Answer